Privacy and Policy

This Privacy Policy explains how Noretola Limited, trading as Top Gamers Club, collects, uses, processes, and protects personal data when users access or use the website topgamersclub.com (the “Website”) and the services provided through it.

Noretola Limited is registered in the Cyprus with its registered office at Solon 8, Flat/Office 101, Tseri, 2480, Nicosia, Cyprus, company Registration number: HE 483938 (the “Company”, “we”, “us”, or “our”).

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, users, and customers who access or use the website topgamersclub.com (the “Website”) and any services, features, or products made available through it.

The purpose of this Privacy Policy is to explain how the Company collects, uses, processes, stores, and protects personal data when users interact with the Website. This includes personal data collected when users browse the Website, create an account, place orders, contact customer support, or otherwise use the services provided through the Website.

This Privacy Policy applies to personal data processed by Noretola Limited, trading as Top Gamers Club, in connection with the operation of the Website and the provision of its services. The Company processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

This Privacy Policy does not apply to websites, platforms, or services operated by third parties that may be linked to or integrated with the Website. Users who access third-party services through links or integrations on the Website should review the privacy policies of those third-party providers to understand how their personal data may be collected and processed.

By accessing or using the Website, users acknowledge that they have read and understood this Privacy Policy and how their personal data may be processed in connection with the services provided through the Website.

2. Personal Data We Collect

The Company may collect and process certain personal data when users access or interact with the Website, create an account, place orders, contact customer support, or otherwise use the services provided through the Website.

Personal data may include information that users provide directly when registering an account, completing a purchase, submitting inquiries, or communicating with the Company. Such information may include a user’s name, email address, account credentials, billing information, and any other information voluntarily provided through forms or communications on the Website.

In addition to information provided directly by users, the Company may automatically collect certain technical and usage information when users access or use the Website. This may include information such as the user’s IP address, device type, browser type, operating system, approximate geographic location, referring URLs, pages visited, time spent on pages, and general interaction data relating to the use of the Website.

The Company may also collect information necessary to process transactions and manage payments. Payment information may be processed through authorised third-party payment service providers, and the Company does not store full payment card numbers or other sensitive payment details.

Certain information may also be collected through cookies or similar technologies used to support the functionality, security, and performance of the Website. These technologies may collect information about user preferences, browsing behaviour, and interactions with the Website in order to improve the user experience and ensure the proper operation of the services.

The Company collects and processes only the personal data that is reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable data protection laws.

3. How We Use Personal Data

The Company uses personal data collected through the Website for purposes related to the operation, management, and improvement of the services provided through the Website. Personal data may be processed in order to enable users to access and use the Website, create and manage user accounts, process and fulfil orders for digital goods, and deliver purchased products electronically.

Personal data may also be used to communicate with users regarding their orders, provide customer support, respond to inquiries, and manage refund requests, disputes, or other service-related matters. Communication with users may include sending order confirmations, delivery notifications, account-related information, or other service messages necessary for the proper operation of the Website.

In addition, personal data may be processed to maintain the security and integrity of the Website. This may include the detection and prevention of fraudulent transactions, monitoring of suspicious activity, verification of transactions, and compliance with applicable legal and regulatory obligations.

The Company may also use personal data to analyse how users interact with the Website, improve the performance and functionality of the Website, develop new features or services, and enhance the overall user experience. Such analysis may include reviewing aggregated usage patterns, technical performance data, and other operational information.

Where permitted by applicable law, personal data may also be used to communicate important updates relating to the Website, changes to services, modifications to policies, or other operational announcements necessary for users of the platform.

4. Legal Basis for Processing

The Company processes personal data only where there is a lawful basis for doing so in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation (UK GDPR) and, where applicable, the European Union General Data Protection Regulation (EU GDPR).

In many cases, personal data is processed because it is necessary for the performance of a contract between the user and the Company. This includes processing personal data required to create and manage user accounts, process orders, deliver digital goods, communicate with users regarding transactions, and provide customer support related to the services offered through the Website.

Personal data may also be processed where the Company is required to comply with legal or regulatory obligations. Such obligations may include requirements related to fraud prevention, financial transactions, accounting, tax reporting, and cooperation with lawful requests from public authorities or regulatory bodies.

The Company may also process personal data where it is necessary for the purposes of the Company’s legitimate interests, provided that such interests are not overridden by the user’s fundamental rights and freedoms. Legitimate interests may include maintaining the security and integrity of the Website, preventing fraudulent or abusive activity, improving the functionality and performance of the Website, analysing usage patterns, and ensuring the effective operation of the services provided through the Website.

In certain situations, the Company may rely on the user’s consent to process personal data, particularly where such consent is required by law. Where processing is based on consent, users have the right to withdraw their consent at any time, although such withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal of consent.

5. Sharing of Personal Data

The Company may share personal data with trusted third-party service providers where such sharing is necessary for the operation of the Website and the provision of services to users. These service providers may assist the Company with functions such as payment processing, fraud prevention, technical infrastructure, website hosting, analytics, customer support, and other operational services required to maintain and improve the Website.

Where personal data is shared with third-party service providers, the Company takes reasonable steps to ensure that such providers process personal data only for the purposes for which it has been shared and in accordance with applicable data protection laws. Third-party service providers are expected to maintain appropriate safeguards to protect personal data and to use the information only to provide the services requested by the Company.

Personal data may also be disclosed where necessary to comply with applicable legal obligations or lawful requests from public authorities, courts, or regulatory bodies. This may include situations where disclosure is required to comply with legal processes, enforce the Company’s rights, investigate suspected fraud or illegal activity, or protect the rights, safety, or property of the Company, its users, or third parties.

In the event of a corporate transaction such as a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the relevant parties involved in the transaction, provided that appropriate safeguards are implemented to protect such data. The Company does not sell, rent, or otherwise commercially trade personal data with third parties for marketing purposes.

6. Payment Processing

Payments made through the Website are processed by authorised third-party payment service providers. These providers are responsible for securely handling payment transactions and for processing payment information in accordance with applicable security standards and industry regulations.

When a user makes a purchase through the Website, certain personal data necessary to complete the transaction may be shared with the relevant payment service provider. This may include information such as the user’s name, billing details, transaction information, and other payment-related data required to authorise and process the payment.

The Company does not store full payment card numbers or other sensitive financial information. Payment details are transmitted directly to the payment service providers through secure payment systems designed to protect user data and comply with recognised payment security standards.

Payment service providers may process personal data in accordance with their own privacy policies and legal obligations. Users are encouraged to review the privacy policies of the payment providers used during the checkout process to understand how their personal data may be processed by those providers.

The Company may also receive certain limited transaction-related information from payment providers for purposes such as confirming successful payment, managing orders, preventing fraud, and handling disputes or refund requests.

7. Data Retention

The Company retains personal data only for as long as it is necessary to fulfil the purposes for which the data was collected and processed, including the provision of services through the Website, the completion of transactions, the management of user accounts, and the resolution of disputes or support inquiries.

Certain information may be retained for longer periods where required for legal, tax, accounting, or regulatory compliance, or for the establishment or defence of legal claims.

Personal data may also be retained for longer periods where required in order to comply with applicable legal, regulatory, tax, accounting, or reporting obligations. In certain cases, retaining data may also be necessary for the establishment, exercise, or defence of legal claims, or for the prevention and investigation of fraudulent or unlawful activity.

The length of time personal data is retained may vary depending on the nature of the information and the purposes for which it is processed. For example, account-related information may be retained while a user maintains an active account on the Website, while transaction-related data may be retained for longer periods where required for financial record-keeping or legal compliance.

Once personal data is no longer necessary for the purposes for which it was collected, the Company will take reasonable steps to securely delete, anonymise, or otherwise dispose of the data in a manner that prevents unauthorised access or misuse, in accordance with applicable data protection laws and internal data retention practices.

8. Data Security

The Company implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures are intended to ensure a level of security appropriate to the risks associated with the processing of personal data and the nature of the information involved.

Security measures may include the use of secure servers, encryption technologies, access control mechanisms, monitoring systems, and other safeguards designed to protect personal data processed through the Website. Access to personal data is limited to authorised personnel and service providers who require such access for the purposes described in this Privacy Policy and who are subject to appropriate confidentiality obligations.

The Company also works with trusted third-party service providers who maintain recognised security standards in order to support the operation of the Website and the delivery of services to users. Where personal data is processed by third-party providers, the Company seeks to ensure that such providers implement adequate safeguards to protect personal data in accordance with applicable data protection laws.

While the Company takes reasonable steps to protect personal data, no system for data transmission or storage can be guaranteed to be completely secure. Users should therefore be aware that the transmission of information over the internet may involve certain inherent security risks. Users are encouraged to take appropriate precautions to protect their account credentials and devices when accessing the Website.

In the event of a data security incident affecting personal data, the Company will take appropriate steps to investigate the matter and, where required by applicable law, notify the relevant supervisory authorities and affected users in accordance with applicable data protection regulations.

9. International Data Transfers

Personal data collected through the Website may be processed, stored, or accessed in countries outside the user’s country of residence. In particular, personal data may be transferred to or processed in jurisdictions where the Company’s service providers, technical infrastructure, or operational partners are located.

Where personal data is transferred outside the United Kingdom or the European Economic Area, the Company takes reasonable steps to ensure that appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU General Data Protection Regulation (EU GDPR).

Such safeguards may include the use of legally recognised data transfer mechanisms, such as standard contractual clauses approved by the relevant authorities, or other measures designed to ensure that personal data receives an adequate level of protection when transferred internationally.

By using the Website and providing personal data, users acknowledge that their personal data may be transferred to and processed in countries where data protection laws may differ from those in their country of residence. The Company will nevertheless take reasonable steps to ensure that personal data is handled securely and in accordance with this Privacy Policy and applicable data protection requirements.

10. User Rights

Subject to applicable data protection laws, users may have certain rights in relation to their personal data processed by the Company. These rights are intended to provide users with greater transparency and control over how their personal data is collected, used, and stored.

Users may have the right to request access to the personal data held about them and to obtain information about how such data is processed. Users may also have the right to request correction of inaccurate or incomplete personal data where the information held by the Company is incorrect or outdated.

In certain circumstances, users may request the deletion of their personal data or request that the Company restrict the processing of their personal data. Users may also have the right to object to certain types of data processing, particularly where such processing is based on the Company’s legitimate interests.

Where processing of personal data is based on the user’s consent, the user may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal. Users may also have the right, where applicable, to request the transfer of their personal data to another service provider in a structured, commonly used, and machine-readable format.

Requests to exercise any of these rights may be submitted by contacting the Company using the contact details provided in this Privacy Policy. The Company may request reasonable verification of the user’s identity before responding to such requests in order to protect personal data and prevent unauthorised access. Users who believe that their personal data has been processed in violation of applicable data protection laws may also have the right to lodge a complaint with the relevant data protection supervisory authority.

11. Cookies and Tracking Technologies

The Website may use cookies and similar tracking technologies to ensure the proper functioning of the Website, improve user experience, analyse website performance, and maintain security. Cookies are small text files that are stored on a user’s device when the Website is accessed through a web browser.

Cookies may be used to remember user preferences, maintain session information, support account authentication, and enable certain technical features required for the operation of the Website. They may also be used to collect information about how users interact with the Website, such as pages visited, navigation patterns, and general usage behaviour. This information helps the Company understand how the Website is used and allows improvements to be made to the services provided.

Some cookies may be placed by third-party service providers that assist the Company with website analytics, performance monitoring, security, or other operational services. These third parties may collect certain technical information relating to a user’s interaction with the Website in accordance with their own privacy policies.

Users can control or disable cookies through their browser settings. Most web browsers allow users to manage cookie preferences, including blocking or deleting cookies stored on their device. However, disabling certain cookies may affect the functionality of the Website and may limit the user’s ability to access certain features or services.

By continuing to use the Website without changing browser settings, users consent to the use of cookies and similar technologies as described in this Privacy Policy, except where applicable law requires a different form of consent.

12. Third-Party Links

The Website may contain links to third-party websites, platforms, or services that are not owned, operated, or controlled by the Company. These links may be provided for user convenience, to enable certain features of the Website, or to provide access to additional services or resources.

The Company does not control and is not responsible for the privacy practices, content, security, or policies of third-party websites or services. Accessing or interacting with third-party websites through links provided on the Website is done at the user’s own discretion and risk.

When users follow links to external websites or use third-party services, their personal data may be collected and processed by those third parties in accordance with their own privacy policies and terms of service. The Company encourages users to review the privacy policies of any third-party websites or services they visit to understand how their personal data may be handled.

The inclusion of a link to a third-party website or service does not imply endorsement, approval, or affiliation with that third party unless expressly stated. The Company shall not be liable for any loss or damage arising from the use of or reliance on third-party websites, services, or content accessed through the Website.

13. Changes to this Privacy Policy

The Company may update or amend this Privacy Policy from time to time in order to reflect changes in legal requirements, technological developments, business practices, or the services provided through the Website. Any updated version of this Privacy Policy will be published on the Website and will become effective from the date of publication unless otherwise stated. Users are encouraged to review this Privacy Policy periodically to remain informed about how personal data is collected, used, and protected.

Where required by applicable data protection laws, the Company may notify users of significant changes to this Privacy Policy through appropriate means, such as notifications on the Website or electronic communication. Continued use of the Website after such changes have been published will constitute acknowledgement of the updated Privacy Policy.

14. Contact

If you have questions or requests regarding this Privacy Policy or the processing of your personal data, you may contact the Company using the details below.

The Website is operated by Noretola Limited, trading as Top Gamers Club, with its registered office at Solon 8, Flat/Office 101, Tseri, 2480, Nicosia, Cyprus, company Registration number: HE 483938.

Users may contact the Company by email at [email protected] for general inquiries relating to privacy, data protection, or the services provided through the Website. Requests relating specifically to the exercise of data protection rights may also be submitted through this contact channel.

The Company will make reasonable efforts to respond to privacy-related inquiries and requests within a reasonable timeframe, in accordance with applicable data protection laws. Where necessary, the Company may request additional information in order to verify the identity of the individual making the request before disclosing or modifying personal data.