Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the website topgamersclub.com (the “Website”) and all services, features, and products made available through it. The Website is operated by Noretola Limited, trading as Top Gamers Club, with its registered office at Solon 8, Flat/Office 101, Tseri, 2480, Nicosia, Cyprus, company Registration number: HE 483938 (the “Company”, “we”, “us”, or “our”).

By accessing the Website, creating an account, placing an order, or otherwise using the Website or any of its services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or any services provided through it.

1. Scope and Acceptance

These Terms apply to all visitors, users, customers, and purchasers who access, browse, register with, or otherwise use the Website and any services, features, or products made available through it. By accessing the Website, creating an account, placing an order, or otherwise using any part of the Website or its services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies referenced herein.

If you do not agree to these Terms, you must immediately discontinue use of the Website and refrain from accessing or using any services provided through it. These Terms constitute the entire agreement between you and the Company in relation to your access to and use of the Website and the services provided through it, unless otherwise expressly stated in a separate agreement or specific service terms.

The Company reserves the right to amend, modify, or update these Terms from time to time to reflect changes in legal requirements, operational practices, technological developments, or the services provided through the Website. Any updated version of these Terms shall become effective upon publication on the Website, unless a different effective date is specified. Your continued use of the Website after such publication constitutes acceptance of the revised Terms.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable under applicable law, such provision shall be interpreted to the extent possible in a manner consistent with applicable law while preserving its original intent, and the remaining provisions shall remain in full force and effect. If these Terms are translated into another language, the English version shall prevail in the event of any inconsistency or conflict between the versions.

2. Description of Services

The Website operates as an independent digital marketplace and reseller platform through which users may purchase digital goods delivered electronically. Such digital goods may include, without limitation, activation keys, software licenses, game keys, digital content access codes, and other forms of digitally delivered products that provide access to software, games, or online services.

Products offered on the Website may be sourced from authorised distributors, resellers, or third-party suppliers. The Company acts as an independent reseller and marketplace operator facilitating the distribution of digital goods to end users. The Company does not develop, publish, manufacture, or otherwise produce the software, games, or digital content made available on the Website.

All intellectual property rights, including copyrights, trademarks, product names, software titles, logos, and related proprietary rights associated with the digital goods offered on the Website, remain the property of their respective publishers, developers, or rights holders. Unless expressly stated otherwise, the Company is not affiliated with, endorsed by, sponsored by, or otherwise officially connected with any game publisher, software developer, or intellectual property owner whose products may appear on the Website.

The Company makes reasonable efforts to ensure that product descriptions, compatibility information, availability, and pricing displayed on the Website are accurate and up to date. However, due to the nature of digital marketplaces and reliance on third-party suppliers, the Company does not guarantee that all information displayed on the Website is free from errors, inaccuracies, or omissions. The Company reserves the right to modify, update, suspend, or discontinue any product, service, or feature available on the Website at any time where reasonably necessary for operational, technical, legal, or security reasons. The services provided through the Website are intended solely for lawful use by end users and must be used in compliance with applicable laws and these Terms.

3. Eligibility

To access and use the Website and to purchase products offered through it, you must be at least eighteen (18) years old or have reached the legal age of majority in your country or jurisdiction of residence. By accessing the Website, creating an account, or placing an order, you represent and warrant that you meet this requirement and that you are legally capable of entering into a binding agreement.

You agree to provide accurate, complete, and up-to-date information when using the Website, including when creating an account, placing an order, submitting payment information, or communicating with the Company. You are responsible for ensuring that all information you provide remains accurate and for promptly updating any information that becomes incorrect, outdated, or incomplete.

You further agree to use the Website and the services offered through it in compliance with these Terms and all applicable laws and regulations in the jurisdiction from which you access the Website. You may not use the Website in any manner that violates applicable laws, infringes the rights of third parties, or interferes with the operation, security, or integrity of the Website or its services.

The services provided through the Website are intended primarily for personal use by end users. Unless expressly authorised by the Company in writing, the services may not be used for commercial resale, redistribution, or any other commercial purpose. Users must not act as intermediaries, resellers, or distributors of digital goods purchased through the Website unless such activity has been expressly approved by the Company.

By using the Website, you also confirm that you are not located in a country or territory that is subject to applicable trade sanctions, export restrictions, or other legal limitations that would prohibit your use of the services offered through the Website. The Company may restrict or deny access to the Website where required to comply with applicable legal or regulatory obligations.

The Company reserves the right, at its sole discretion, to refuse access to the Website, suspend or terminate user accounts, restrict the provision of services, or cancel transactions where it reasonably believes that a user does not meet the eligibility requirements set out in these Terms, has provided inaccurate information, is engaged in fraudulent or abusive activity, or is otherwise acting in violation of applicable law or these Terms.

4. User Accounts

Certain features and services available on the Website may require the creation of a user account. To register an account, you must provide a valid email address and accurate registration information, and you may be required to provide additional information necessary for identity verification, security checks, or compliance with applicable legal requirements.

By creating an account, you represent and warrant that the information provided during registration is true, accurate, current, and complete. You are responsible for maintaining the accuracy of your account information and for promptly updating any information that becomes inaccurate or outdated.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any authentication information associated with your account. You agree not to share your account credentials with any third party and not to allow any other person to access or use your account. Any activity carried out through your account shall be deemed to have been authorised by you.

You must notify the Company immediately if you become aware of any unauthorized access to your account or any other breach of security. The Company shall not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to protect your account credentials.

The Company reserves the right to monitor accounts for security, fraud prevention, and compliance purposes. The Company may suspend, restrict, or terminate an account at its sole discretion if it suspects fraudulent activity, misuse of the Website, unauthorized use of multiple accounts, payment disputes or chargebacks, violations of these Terms, or any conduct that may expose the Company, its partners, or other users to legal, financial, or security risks.

The Company may also limit access to certain services, require additional verification, or temporarily restrict account functionality where it is reasonably necessary to investigate suspicious activity or to comply with applicable legal or regulatory obligations.

5. Guest Checkout

The Website may allow users to purchase digital goods without creating a user account through a feature commonly referred to as “Guest Checkout.” This functionality enables users to complete transactions without registering for a permanent account on the Website.

When using Guest Checkout, users may be required to provide certain information necessary to process the transaction, including a valid email address and any payment or verification information required by the Company or its payment service providers. By completing a purchase through Guest Checkout, you confirm that all information provided during the checkout process is accurate, complete, and up to date.

Guest Checkout may be subject to certain limitations and conditions, including restrictions related to transaction value, payment methods, geographic availability, fraud prevention procedures, or other operational and compliance requirements. The Company reserves the right to restrict, modify, or disable the Guest Checkout feature at any time where reasonably necessary for operational, security, or legal reasons.

Digital goods purchased through Guest Checkout will be delivered electronically to the email address provided during the checkout process or made accessible through the delivery method specified at the time of purchase. Users are responsible for ensuring that the email address provided during checkout is correct and accessible.

The Company shall not be responsible for failed delivery of digital goods where the user has provided an incorrect, incomplete, or inaccessible email address. Users are encouraged to verify their contact details carefully before completing a purchase to ensure successful delivery of their digital goods.

6. Pricing and Fees

Registration on the Website is free of charge. However, fees apply to the purchase of digital products and to certain services made available through the Website. All prices for digital goods and services are displayed on the Website and are confirmed during the checkout process before an order is completed. The total price payable by the user will be presented at checkout and may include service fees associated with the operation and maintenance of the platform, including but not limited to transaction processing, fraud prevention measures, compliance procedures, cybersecurity protections, and customer support services.

Prices displayed on the Website may change from time to time without prior notice. The Company reserves the right to modify prices where reasonably necessary due to changes in market conditions, supplier pricing, currency fluctuations, product availability, operational costs, or transaction-related risks. Any price changes will not affect orders that have already been confirmed and paid for.

Unless otherwise expressly stated on the Website, all prices are denominated in Euro (EUR). Where payments are made using another currency, the final amount charged may be subject to exchange rate fluctuations or additional fees applied by the user’s payment provider or financial institution. The Company is not responsible for any additional charges imposed by payment providers, banks, or other financial institutions in connection with currency conversion or international transactions.

The Company makes reasonable efforts to ensure that pricing information displayed on the Website is accurate. However, in the event of a technical error, pricing mistake, or incorrect product information, the Company reserves the right to cancel or refuse an order and to issue a refund where appropriate.

7. Orders and Payment

An order for digital goods placed through the Website is considered completed once the user has confirmed the purchase, the payment has been successfully authorised by the relevant payment provider, and the Company has issued an order confirmation to the user. By placing an order, the user confirms that they are authorised to use the selected payment method and that all information provided during the checkout process, including payment details and contact information, is accurate, complete, and up to date.

All payments for products purchased through the Website are processed through authorised third-party payment service providers. The Company does not directly store or process full payment card details and relies on payment providers to securely process transactions in accordance with applicable security standards and industry regulations. The availability of specific payment methods may vary depending on the user’s location, the policies of the payment provider, and the operational requirements of the Website.

The Company reserves the right to conduct reasonable verification checks on orders placed through the Website in order to prevent fraud, unauthorised transactions, or other forms of misuse. Where necessary, the Company may request additional information or verification from the user before processing an order. The Company may delay, suspend, or cancel an order where such verification cannot be completed or where there is a reasonable suspicion of fraudulent or unlawful activity.

Orders may also be refused or cancelled where a pricing error, technical malfunction, incorrect product description, or other material error has occurred on the Website. In such cases, the Company may notify the user and issue a refund of any payment received for the affected order.

Once payment has been successfully authorised, the Company will process the order and make the purchased digital goods available to the user through the delivery method specified on the Website. Delivery typically occurs immediately or within a short period of time following successful payment confirmation, although in some cases additional processing time may be required for verification or security checks.

If a payment fails, is declined, reversed, or otherwise invalidated by the payment provider or financial institution, the Company reserves the right to suspend access to the purchased digital goods or services until the payment issue has been resolved. Where appropriate, the Company may also cancel the order, restrict the user’s access to certain services, or take other reasonable steps necessary to prevent financial loss or misuse of the Website.

The user agrees to contact the Company’s customer support before initiating a payment dispute or chargeback with a payment provider or financial institution. Initiating a chargeback after the successful delivery of digital goods may result in the suspension of the user’s account and the restriction of further access to the Website.

8. Digital Delivery

All products sold on the Website consist of digital goods and are delivered electronically. The Website does not sell or ship physical products, and no postal or courier delivery services are used.

Digital goods purchased through the Website may be delivered in several ways, depending on the product and the delivery method specified at the time of purchase. Delivery may occur through the display of activation keys or access information directly on the Website, through electronic delivery to the email address provided by the user during checkout, or through access to the purchased product within the user’s account on the Website.

A digital product is considered delivered once the activation key, download link, license code, or other access information has been made available to the user through the Website or successfully sent to the email address provided during the purchase process. The moment at which such information becomes accessible to the user shall be considered the official delivery time, regardless of whether the user chooses to access, download, or redeem the digital product at that moment.

In most cases, delivery of digital goods occurs instantly or within a few minutes following successful payment confirmation. However, in certain circumstances, delivery may require additional processing time. This may occur where payment verification procedures, fraud prevention checks, high order volumes, technical processing requirements, or other security measures are necessary. In such cases, delivery may take up to one to three hours.

The user is responsible for ensuring that the email address and contact information provided during the purchase process are accurate and accessible. The Company shall not be responsible for delivery issues arising from incorrect or inaccessible email addresses provided by the user. Where delivery is delayed due to verification or security checks, the Company will make reasonable efforts to process the order as quickly as possible.

9. Refunds and Returns

Due to the nature of digital goods sold on the Website, refunds and returns are subject to specific conditions. Digital goods, including activation keys, license codes, and other forms of electronically delivered content, may be accessed or used immediately after delivery. For this reason, digital products are generally non-returnable once the activation key, download link, or other access information has been revealed, accessed, downloaded, redeemed, or otherwise used.

Notwithstanding the above, users may request a refund within thirty (30) days from the date of purchase, provided that the digital product has not been activated, redeemed, or otherwise used and that the Company is able to verify that the product remains unused. Refunds may also be considered where the digital product delivered does not correspond to its description on the Website, where the activation key or license code has already been used prior to delivery, or where the product fails to function as described and the issue cannot be resolved within a reasonable time.

Refund requests must be submitted to the Company’s customer support and must include sufficient information to identify the relevant order, including the order number, the email address used for the purchase, and a description of the issue encountered. The Company may request additional information or evidence where reasonably necessary to investigate the request and determine eligibility for a refund.

Refunds will generally not be granted where the digital product has already been revealed or activated, where compatibility limitations or regional restrictions were clearly disclosed before purchase, where the issue results from incorrect information provided by the user, or where the request is submitted after the thirty-day refund period has expired, unless otherwise required by applicable consumer protection laws.

Where a refund request is approved, the Company will issue the refund to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider or financial institution involved, but typically take between five and ten business days after the refund has been authorised. Nothing in this section limits or excludes any mandatory consumer rights that may apply under the laws of the user’s country of residence.

10. Digital Content Acknowledgement

By purchasing digital goods through the Website, the user acknowledges that the products offered by the Company consist of digital content delivered electronically. Such digital goods may include activation keys, license codes, software access credentials, or other forms of digital access that enable the user to download, activate, or access software, games, or online services.

The user understands and agrees that delivery of digital content may occur immediately after successful payment confirmation and that access to the digital product may be made available instantly through the Website, the user’s account, or the email address provided during the checkout process.

By completing a purchase, the user expressly acknowledges that the digital product may become accessible immediately following payment authorisation. Once the activation key, license code, download link, or other access information has been revealed or made available to the user, the digital content may be considered delivered and capable of use.

To the extent permitted by applicable law, the user further acknowledges that once access to the digital product has been provided and the activation key or access information has been revealed, the digital content may no longer be eligible for cancellation or withdrawal, except in circumstances expressly provided in these Terms or where mandatory consumer protection laws require otherwise.

Nothing in this section shall be interpreted as limiting any statutory consumer rights that cannot legally be waived under applicable law.

11. Chargebacks and Payment Disputes

Users are encouraged to contact the Company’s customer support before initiating any payment dispute, chargeback, or payment reversal with their bank, card issuer, or payment service provider. In many cases, issues related to orders, delivery, or product functionality can be resolved directly through customer support without the need to initiate a formal payment dispute.

If a user initiates a chargeback, payment dispute, or payment reversal after a digital product has been successfully delivered, the Company reserves the right to investigate the transaction and to provide relevant evidence of delivery and order completion to the applicable payment provider or financial institution. Such evidence may include order records, payment confirmations, delivery logs, and system records demonstrating that the digital goods were made available to the user.

Where the Company reasonably determines that a chargeback or payment dispute has been initiated in bad faith, or after successful delivery of digital goods, the Company may take appropriate measures to protect its interests. Such measures may include the temporary suspension or restriction of the user’s account, the limitation of access to certain services, or the refusal of future transactions.

The Company also reserves the right to recover any unpaid amounts, administrative costs, or financial losses resulting from unjustified chargebacks or payment disputes, to the extent permitted by applicable law. Where appropriate, the Company may cooperate with payment providers, fraud prevention services, or relevant authorities in investigating suspected fraudulent or abusive activity related to payment disputes.

Nothing in this section limits the user’s right to raise legitimate payment disputes where required under applicable consumer protection laws.

12. Intellectual Property

All intellectual property rights associated with the software, games, digital content, and other products offered through the Website remain the property of their respective publishers, developers, licensors, or rights holders. This includes, without limitation, copyrights, trademarks, trade names, logos, product names, software titles, and other proprietary rights.

The Company operates the Website as an independent digital marketplace and reseller platform facilitating the distribution of digital goods obtained from authorised distributors or third-party suppliers. Unless expressly stated otherwise, the Company is not affiliated with, endorsed by, sponsored by, or otherwise officially connected with any publisher, developer, or intellectual property owner whose products may appear on the Website.

All content available on the Website, including the Website design, layout, text, graphics, branding elements, logos owned by the Company, and other materials created by or for the Company, is protected by applicable intellectual property laws. Such content may not be copied, reproduced, modified, distributed, displayed, transmitted, published, or otherwise used without the prior written consent of the Company, except where such use is permitted by applicable law.

Users may access and use the Website and its content solely for lawful personal purposes in accordance with these Terms. Any unauthorised use of the Website or its content, including attempts to copy, extract, scrape, or otherwise exploit the Website’s content or functionality for commercial purposes, is strictly prohibited.

Where a user believes that content available on the Website infringes their intellectual property rights, the user may contact the Company using the contact details provided in these Terms so that the matter can be reviewed and, where appropriate, addressed in accordance with applicable law.

13. Prohibited Conduct

Users agree to use the Website and the services provided through it only for lawful purposes and in accordance with these Terms and all applicable laws and regulations. When accessing or using the Website, users must not engage in any activity that may harm the Company, the Website, other users, or third parties.

Users must not use the Website in any manner that is fraudulent, deceptive, abusive, or unlawful. This includes, but is not limited to, engaging in payment fraud, attempting to use stolen or unauthorised payment methods, initiating unjustified chargebacks, or otherwise attempting to obtain digital goods or services without proper payment.

Users must not attempt to gain unauthorised access to the Website, its servers, databases, systems, or any accounts belonging to other users. Users must also not interfere with or disrupt the operation, security, or integrity of the Website or any services provided through it, including by introducing malicious code, attempting to bypass security measures, or exploiting technical vulnerabilities.

The use of automated tools, scripts, bots, crawlers, scraping technologies, or other automated means to access the Website, extract data, manipulate pricing, or interfere with the operation of the Website is strictly prohibited unless such activity has been expressly authorised by the Company.

Users must not misuse the Website for any commercial purpose not expressly permitted by these Terms. This includes the unauthorised resale or redistribution of digital goods purchased through the Website, operating as an intermediary or distributor without authorisation, or using the Website in a way that competes with or undermines the Company’s services.

The Company reserves the right to investigate any suspected violations of this section. Where the Company reasonably determines that a user has engaged in prohibited conduct, the Company may take appropriate action, including restricting access to the Website, suspending or terminating the user’s account, cancelling orders, refusing future transactions, or taking other measures necessary to protect the Website, its users, and the Company’s legitimate interests.

14. Inactive Accounts

The Company may classify a user account as inactive if it has not been accessed or used for a continuous period of eighteen (18) months. In order to maintain the security, integrity, and proper operation of the Website, the Company reserves the right to take reasonable measures in relation to inactive accounts.

Where an account remains inactive for an extended period, the Company may temporarily restrict access to the account, suspend certain functionalities, or take steps to verify the identity of the account holder before allowing further use of the account. Such measures may be necessary to prevent unauthorised access, protect user data, and comply with applicable security or compliance requirements.

Where reasonably practicable, the Company may attempt to notify the account holder using the email address associated with the account before taking action relating to account inactivity. However, the Company cannot guarantee that such notification will always be possible.

If an account has been restricted due to inactivity, the user may contact customer support to request reactivation of the account. The Company may require reasonable verification of the user’s identity before restoring access to the account.

The Company reserves the right to permanently close or archive accounts that remain inactive for an extended period where such action is reasonably necessary for operational, security, or legal reasons. Such closure will not affect any rights or obligations that arose prior to the account becoming inactive.

15. Accessibility

The Company is committed to making the Website accessible to all users, including individuals with disabilities. The Company seeks to provide a digital environment that is inclusive and usable by the widest possible audience, regardless of technology or ability.

Where reasonably practicable, the Website is designed, developed, and maintained with reference to recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines aim to improve accessibility for users with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

The Company makes reasonable efforts to ensure that the Website’s structure, navigation, and functionality support accessibility features such as compatibility with screen readers, keyboard navigation, readable typography, and responsive layouts for different devices and screen sizes. Accessibility is considered as part of the ongoing development and maintenance of the Website.

Accessibility improvements may be implemented periodically as the Website evolves and as technologies, standards, and user needs change. While the Company strives to maintain accessibility across its services, it cannot guarantee that every part of the Website will be fully accessible at all times, particularly where technical limitations or third-party components are involved.

The Website may contain content, tools, or services provided by third parties, including payment processors or embedded services. The Company cannot guarantee the accessibility of such third-party content or services where they are not under the Company’s direct control.

Users who experience difficulty accessing any part of the Website or who require assistance in using its features are encouraged to contact the Company using the contact details provided in these Terms so that reasonable assistance can be provided and accessibility issues can be reviewed and addressed where possible.

16. Third-Party Services

The Website may contain links to, integrations with, or functionality provided by third-party services, platforms, or providers. Such third-party services may include, but are not limited to, payment processors, software platforms, digital distribution services, authentication providers, analytics tools, or other external systems that support the operation of the Website.

The Company does not own, control, or operate these third-party services and is not responsible for their availability, functionality, security, or performance. The use of any third-party service may be subject to the separate terms and conditions, privacy policies, or other agreements of the relevant third-party provider.

Where the Website provides access to third-party services or integrates with external platforms, users acknowledge that their use of those services may involve the transmission of information to third parties and may require compliance with the policies or technical requirements of those providers. The Company does not guarantee that such services will be available at all times or that they will operate without interruption or errors.

The Company shall not be liable for any loss, damage, or disruption arising from the use of third-party services or from any failure, suspension, modification, or termination of such services. Users are encouraged to review the terms and policies of any third-party services they access through the Website.

Nothing in this section limits the Company’s ability to modify, replace, or discontinue integrations with third-party services where reasonably necessary for operational, legal, or security reasons.

17. Disclaimer

The Website and all services, digital goods, and content made available through it are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, the Company makes no representations or warranties of any kind, whether express, implied, or statutory, regarding the operation of the Website or the availability, accuracy, reliability, or completeness of the information, products, or services provided through it.

The Company does not warrant that the Website will operate without interruption, delays, or errors, or that the Website and its servers will be free from viruses, malware, or other harmful components. Users access and use the Website at their own risk.

The Company makes reasonable efforts to ensure that product descriptions, pricing information, compatibility details, and other content displayed on the Website are accurate and up to date. However, the Company does not guarantee that such information will always be free from errors, inaccuracies, or omissions.

Digital goods offered on the Website may be subject to limitations imposed by the original publishers or developers, including regional restrictions, platform compatibility requirements, activation procedures, or technical limitations. The Company does not guarantee compatibility with every device, system configuration, or third-party platform unless such compatibility is expressly stated.

Nothing in this section shall exclude or limit any warranties or rights that cannot be excluded under applicable law, including mandatory consumer protection rights where such rights apply.

18. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of, or inability to use, the Website or the services provided through it. This includes, but is not limited to, any loss of profits, loss of revenue, loss of business opportunities, loss of data, business interruption, or other economic losses.

The Company shall not be liable for any loss or damage arising from the use of digital goods purchased through the Website once such goods have been delivered in accordance with these Terms. Users are responsible for ensuring that the digital products they purchase are compatible with their devices, systems, and platforms before completing a purchase.

To the extent permitted by applicable law, the Company’s total liability to the user arising out of or in connection with any claim relating to the Website, the services, or these Terms shall not exceed the total amount paid by the user to the Company for the specific product or transaction giving rise to the claim.

The Company shall not be liable for any loss or damage caused by events beyond its reasonable control, including but not limited to failures of internet services, technical malfunctions, interruptions in third-party services, cyber incidents, or other external factors affecting the operation of the Website.

Nothing in these Terms shall exclude or limit the Company’s liability where such exclusion or limitation is prohibited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

19. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from events or circumstances beyond the Company’s reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, floods, fires, earthquakes, severe weather conditions, wars, acts of terrorism, civil unrest, labour disputes, governmental actions, changes in laws or regulations, failures of telecommunications networks, internet outages, power failures, cyber incidents, or disruptions affecting third-party service providers.

Where a force majeure event occurs, the Company’s obligations under these Terms shall be suspended for the duration of the event to the extent that performance is affected. The Company will make reasonable efforts to resume normal operation of the Website and the services as soon as reasonably practicable once the circumstances causing the disruption have ceased.

The occurrence of a force majeure event shall not constitute a breach of these Terms, and the Company shall not be liable for any loss or damage arising from delays, interruptions, or failures caused by such events.

20. Customer Support

The Company provides customer support to assist users with questions, technical issues, order-related inquiries, refund requests, and other matters related to the use of the Website and the services offered through it.

Users may contact the Company’s customer support using the contact details provided on the Website. When submitting a support request, users are encouraged to provide sufficient information to allow the Company to identify and investigate the issue. This may include the order number, the email address used for the purchase, and a clear description of the problem encountered.

The Company will make reasonable efforts to review and respond to customer inquiries within a reasonable period of time. Response times may vary depending on the nature and complexity of the request, the volume of inquiries received, and any verification or investigation that may be required.

In certain cases, the Company may request additional information from the user in order to verify account ownership, confirm transaction details, or investigate a reported issue. Users agree to cooperate with reasonable requests for information necessary to resolve support inquiries or disputes.

Customer support is provided for issues related to the operation of the Website and the services offered by the Company. The Company may not be able to provide technical assistance for third-party software, games, or external platforms that are not operated or controlled by the Company.

Contact information for customer support, including email addresses or other communication channels, is available on the Website and may be updated from time to time where reasonably necessary.

21. Governing Law

These Terms and any dispute, claim, or matter arising out of or in connection with the use of the Website, the services provided through it, or the interpretation and enforcement of these Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law principles.

By using the Website, users agree that any disputes or claims arising out of or relating to these Terms or the use of the Website shall be subject to the jurisdiction of the courts of Cyprus, unless applicable consumer protection laws provide otherwise.

Where a user qualifies as a consumer under the laws of their country of residence, nothing in this section shall deprive the user of any mandatory consumer protection rights granted under the applicable laws of that jurisdiction. In such cases, users may also be entitled to bring proceedings in the courts of their country of residence to the extent permitted by applicable law.

The parties agree that any disputes should, where reasonably possible, first be addressed through good faith discussions or by contacting the Company’s customer support before initiating formal legal proceedings.

22. Contact Details

The Website is operated by Noretola Limited, trading as Top Gamers Club, with its registered office at Solon 8, Flat/Office 101, Tseri, 2480, Nicosia, Cyprus.

Users who wish to contact the Company regarding these Terms, orders placed through the Website, refund requests, intellectual property matters, or any other inquiries relating to the Website or its services may do so using the contact channels provided on the Website.

The primary method of communication with the Company is electronic communication. Users may contact the Company by sending an email to [email protected] for general inquiries or support requests. Refund-related inquiries may be directed to [email protected].

Where necessary, users may also contact the Company in writing at the Company’s registered office address listed above. The Company may update its contact details from time to time, and any such updates will be reflected on the Website.